Frequently Asked Questions
We are equally excited to send your order as soon as possible! ? Once the order has been processed, the estimated delivery time of your order is 7 – 10 working days. We will let you know about the same via email and SMS. You could also use the tracking link sent to you in the order email to track the exact status of your order. If you’re logged into your account, just click on ‘Track Order’ and select the product. We’ll show you the order status right away.
Yes, we have an exchange option available. However, this is subject to the availability of products. Please refer to our Returns & Exchange Policy.
Yes, you can! ? Goosebery follows a ‘no questions asked’ return policy. The product can be returned within 7 days of being delivered. Please write to us at [email protected] or call us on +91-4985209681 to raise a return request.
Once the product has been picked up by our logistics partner, the amount will be transferred within 7 – 10 working days. In case of Cash on delivery payment, we would ask you for your NEFT details and will transfer the payment to the account. In case of Online payment, the amount will be transferred back to the same account from which the payment was made as we already have your details. ** Refunds can only be availed in the above stated methods.