The large majority of our orders are shipped within same day of the order, and delivered in 2-3 days from shipping. We ship through leading courier services, and you can track your order online after it is shipped. In the unlikely event we are unable to deliver any items in your order, be assured that you will not be charged for that item, or you shall be refunded the full amount charged for the item.
As mentioned above, we ship most items within same day of the order. However in some cases, we may take longer, up to 3 working days, to ship the order as we may have to procure it from some other stores or our suppliers. In the unlikely event that we are not able to ship your order completely within 5 working days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment.
We ship on all week days (Monday to Saturday), excluding public holidays.
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and contact us at firstname.lastname@example.org mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations
Cancellation and Return Policy
We have a no-questions-asked return policy. You can return the product till 10 days from it being delivered.
**For your return or cancellation to be processed, the product should be in unwashed and unworn condition, with all the tags and labels intact.
**Your refunds typically take upto a maximum of a week to reflect in your account depending upon the bank.
Exchange and Replace Policy
If you would like to exchange products purchased on goosebery, please follow the steps below:
- You can write us exchange requests for products purchased from goosebery within 7 days of its delivery with the order number and appropriate reason for exchange and you will be contacted by our customer service team to assist you further to exchange the products.
- Please ensure your product is not damaged and also ensure that all the tags are still in place.